Customer Service

Customer Service

This course will help you create or review the customer service element of your business.
We start by identifying the essential aspects of customer service and what you want your customers to think and feel about your services. Then, making changes to ensure your customer journey aligns with your goals while recognising potentially limiting factors and the necessary compromises. Finally, reviewing the processes, tackling adding in new things, and troubleshooting issues as they occur ensures you continue to offer the level of service you are aiming to achieve.

There are 12 videos in total ranging from 5 to 40 minutes. The total course length is approximately 3 1/2 hours (videos only, allow time for learning, note taking and tasks).

The Course contains example feedback request forms and a customer service checklist on the relevant lessons

Client Consultations

Client Consultations

The aim of this course is to take you through how to run an effective consultation. You’ll be shown what to consider before you begin your consult, how to prepare so that you increase the chance of a prospect showing up, what questions to ask, how to bring up prices and what to do if they don’t sign up. 6 videos 6-30 mins long, total course length 1 hour 45 mins (videos only, allow extra time for learning, note taking and application)

How To Write Fitness Content That Doesn’t Suck

How To Write Fitness Content That Doesn’t Suck

In this course Aadam Ali from Physiqonomics shares his tips for writing fitness content that took him from start-up to two million site views and the top-rated fat loss article on google all in the space of three years. Better still he did this with no form of paid advertising. If you are looking to sharpen up your content creation then learn from one of the most engaging writers in our industry as he takes you through his writing process step-by-step. 7 videos 10-28 mins long, total course length approx 2 hours (videos only, allow extra time for learning, note taking and application).

Managing Your Time

Managing Your Time

The aim of this course is help you manage your time better. We live in a world where there are more distractions than ever and as a personal trainer it’s common to feel like you’ve got too much to do and not enough time. This course has been designed with this in mind and aims to teach you, using a step-by-step process, the skills needed to feel more in control of your time and like it’s going in the places you want it to. Topics such as: how to track your time, how to decide on what to prioritise, how to plan effectively, how to feel more productive and what the research says about focus will be covered. 12 videos 3-34 mins long, total course length approx 2.5 hours (videos only, allow extra time for learning, note taking and application).

Employment: Business Foundations Part 7

Employment: Business Foundations Part 7

Taking on your first employees is a big step and one that is often filled with questions and fear of the unknown. This course will help you with all the stages of taking on a staff member. It includes considerations relating to when you should take on staff, whether they should be employed or self employed, the interview process and development of staff. 6 videos 3-12 mins long, total course length 45 mins (videos only, allow extra time for learning, note taking and application).
Note: Wherever you are based you are responsible for ensuring you are compliant with any legalities, this course will help highlight areas to investigate / consider.

Websites: Business Foundations Part 5

Websites: Business Foundations Part 5

Whether you have an existing website or not this course will help you. Covering the basics of user experience as it relates to websites, this course
will help you answer the question “should I have a website?” as well as evaluate and review an existing website. We will also touch briefly on SEO and data protection. 5 videos 8-13 mins long, total course length approx 1 hour (videos only, allow extra time for learning, note taking and application).

Finance: Business Foundations Part 4

Finance: Business Foundations Part 4

Finance is the most important area to get a handle on in any business. This course covers the basics in terms of accounts, tax, budgeting and forecasting.
Note: This course is focused on UK requirements however there are similar rules in place everywhere. Regardless of where you live you are responsible for ensuring you comply with the laws and obtaining professional advice where necessary. 5 videos 8-14 mins long, total course length 52 mins (videos only, allow extra time for learning, note taking and application)

Processes: Business Foundations Part 3

Processes: Business Foundations Part 3

The aim of this course is to help you create the administrative frameworks a successful business needs. Good processes streamline tasks and provide a framework that supports productive time management and enables you to deliver a consistent, excellent service. Although it may seem like there’s a lot to do, the end result should support your business aims and enable you to provide the type of service you want on a consistent basis, freeing up time and mental energy. 9 videos 6-19 mins long, total course length approx 1 hour and 45 mins (videos only, allow extra time for learning, note taking and application).