Customer Service

Customer Service

This course will help you create or review the customer service element of your business.
We start by identifying the essential aspects of customer service and what you want your customers to think and feel about your services. Then, making changes to ensure your customer journey aligns with your goals while recognising potentially limiting factors and the necessary compromises. Finally, reviewing the processes, tackling adding in new things, and troubleshooting issues as they occur ensures you continue to offer the level of service you are aiming to achieve.

There are 12 videos in total ranging from 5 to 40 minutes. The total course length is approximately 3 1/2 hours (videos only, allow time for learning, note taking and tasks).

The Course contains example feedback request forms and a customer service checklist on the relevant lessons

Processes: Business Foundations Part 3

Processes: Business Foundations Part 3

The aim of this course is to help you create the administrative frameworks a successful business needs. Good processes streamline tasks and provide a framework that supports productive time management and enables you to deliver a consistent, excellent service. Although it may seem like there’s a lot to do, the end result should support your business aims and enable you to provide the type of service you want on a consistent basis, freeing up time and mental energy. 9 videos 6-19 mins long, total course length approx 1 hour and 45 mins (videos only, allow extra time for learning, note taking and application).

Growing a Client Base

Growing a Client Base

In this course Chris will take you through how to put the foundations in place for structured growth that allows you to improve your service as it takes on more clients. We are often sold the dream of earning crazy money, but the truth is that most trainers are just trying to avoid the trap door of having to leave the industry for financial reasons, so Chris will take you through the simple process of growing steadily and consistently with tools and methods that have been tried and tested for over a decade, ensuring that continual growth is maintained regardless of what trends arise. A great companion to our Brand Course, The Essentials of Personal Training Course and much of the sales and marketing talk you see in the Facebook Group. 4 videos 18-28 mins long, total course length 1 hour 40 mins (videos only, allow extra time for learning, note taking and application).