Cathy discusses negotiation styles and their use.

Cathy highlights the importance of panning your question if you want a useful answer.

Cathy discusses the role of cognitive bias in communication.

Cathy MacDonald on why those annoying variances in language may be here to stay.

Cathy MacDonald discusses the power of words.

Cathy MacDonald provides insight into lies and how to address them.

Cathy MacDonald provides insight into how to manage difficult conversations.

Cathy MacDonald explores different listening styles and their impact on communication.

Cathy MacDonald looks at the tip of the iceberg that is listening skills.

Emotion is one of the most important factors to consider in communication and forms one of the foundations Cathy MacDonald coaches trainers about.